Unified inbox
Keep customer
messages together.
Manage conversations from supported connected channels in one inbox, with the context your team needs to reply.
Keep track of conversations
See open conversations and which ones are already handled.
Reply with context
Keep the guest’s question and your replies together.
Follow up
Return to conversations that still need attention.
An example
Keep the question and the reply together.
From a booking question to an opening-time check, the next reply should have context.
Can we book for six on Friday? One of us will arrive a little later.
- Question
- A table for six on Friday
- Important detail
- One guest arrives later
- Next reply
- Ask what time they would like to book
An incoming message is not a confirmed reservation. Check the details and availability before confirming a booking.
Inside Unified inbox
The details that
make a difference.
Explore what your team can do in Uptold.
Clear reply queues
Separate conversations that need a reply, are waiting or are already handled.
Team ownership
See assigned and unassigned conversations, and take responsibility for the next reply.
Saved replies
Use reusable responses and attachments for common guest questions.
Guest context
Connect the conversation to the guest profile and earlier messages.
Booking from the conversation
Check times and create a linked appointment without losing the enquiry.
Follow-ups
Schedule eligible Facebook and Instagram follow-ups while the reply window is open.
A few useful answers
Good to know.
Which messages appear in the inbox?
Messages from supported channels connected to your business. Access depends on the platform, account permissions and setup. This preview does not connect to your messages.
Does a message automatically make a booking?
No. A booking question still needs the right details, available capacity and confirmation. The inbox helps your team keep the conversation together.
Is posting included in the same tool?
Uptold has both social posting and inbox tools. Posting is for preparing outgoing content; the inbox is for managing customer conversations.
Ready for your next customer?
Start with your profile. Add the tools your business needs.